I can't find my confirmation email with my download link.

If you do not see an email from us in your Inbox, your email service may have mistakenly sent us to your spam or promotions folders. 

Please check your Spam or Promotions folders and then follow the directions below to make sure you don't miss another email again.

Still can't find your confirmation email? You can download your product from your customer account.

How to Whitelist Emails in Gmail

There are three ways to whitelist emails using Gmail:

Option 1: Gmail tabs

1

If you’re using Gmail tabs (Promotional and Social), click and drag the email you want to whitelist from the  Promotions tab to the Primary tab.

2

Once you do this you'll get a notification that says "This conversation has been moved to Primary. Do this for all future messages from dustin@retrosupply.co?" Click Yes.

Option 2: Marking an email as "not spam"

1

If the email is already in your spam folder, mark it as “not spam”. Open the email in your spam folder that you want to whitelist, then click  Report not spam.

Option 3: Create a filter

If an email is already in your Primary folder– awesome! To make sure all emails from RetroSupply always end up there, you can create a filter. To do this, follow these steps:

1

Click the cog icon in the top-right corner, and then Settings from the drop-down menu.

2

Click the Filters tab then Create a new filter.

3

Enter the domain of the email you want to whitelist in the From field.

4

Click Create filter with this search.

5

In the box titled When a message arrives that matches this search select Never send it to spam.

6

Click the Create filter button.

How to Whitelist Emails in the Mac Mail App

1

Click Mail > Preferences in the top menu.

2

Click the Rules tab.

3

Click Add Rule.

4

Enter our name into the Description field. For example, "Whitelist: retrosupply.co" to create the new rule.

5

For conditions, set the first dropdown menu item to say If any of the following conditions are met.

6

In the next dropdown select From in the first field and Ends with in the second field.

7

In the text field after Ends with, enter our domain name. Include the "@" so it looks like @retrosupply.co to make the filter specific.

8

In the Perform the following actions sections, set the three dropdown items to: Move Message, to the mailbox: Inbox (or your desired folder).

9

Click OK to save the rule.

How to Whitelist Emails in Outlook

1

Click the blue Click here to download pictures information box.

2

Click Add Sender to Safe Senders List. You can also click Add the dustin@retrosupply.co to Safe Senders List to whitelist all emails coming from any email address on that domain.