I can't unzip my file.

You will receive all of your products as .zip files. For most products, you can use the software you usually use to unzip these files. However, if you are having trouble using your usual software, please do the following:

DESKTOP USERS

We recommend using the Archive Tool on Macs and WinRar on PCs.

IPAD USERS

You will need to download an app in the App Store that will unzip your files on your iPad. We recommend Documents by Readdle, though there are other options like iZip Pro, Unzip Tool, or WinZip. 

Read about how to download products directly to your iPad from the related articles below.

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