I can't unzip my file.

You will receive all of your products as .zip files. For most products, you can use the software you usually use to unzip these files. However, if you are having trouble using your usual software, please do the following:


We recommend using the Archive Tool on Macs and WinRar on PCs.


The first step is to make sure your iPad is up-to-date at iPadOS 15.5 or higher. We recommend using Safari to download and save our files to your Files App, the native file storage app on your iPad.